Refund policy

Refund Policy for Digital Products

A 14-day refund policy applies to eligible digital software products and software subscriptions from the date of purchase, unless a different period is stated on the checkout page.

To be eligible for a refund, the request must relate to a genuine product issue such as duplicate purchase, technical failure, material misdescription, or failure of delivery. Refund requests must include proof of purchase and sufficient details to identify the transaction.

Because products are delivered digitally, refunds are not available for reasons that fall outside verified product or billing issues, including change of mind, lack of usage, or failure to review product requirements before purchase.

How to Request a Refund

To request a refund, customers should contact support@waillen.com and include the order email, transaction details, and a short explanation of the issue.

Each request is reviewed on a case-by-case basis. Where appropriate, troubleshooting or account assistance may be offered before a refund is issued.

Approved refunds are returned to the original payment method. Processing times may vary depending on the payment provider or bank.

Non-Refundable Situations

Refunds may be denied where:

  • The product was delivered and functions substantially as described.

  • The customer no longer wants the software or service.

  • The issue was caused by the customer’s device, environment, or third-party systems outside reasonable control.

  • The purchase involved abuse of the refund process, unauthorized use, or a policy violation.

Delivery Policy

Digital Delivery Only

All products available through this website are delivered electronically. No physical goods are sold, shipped, or fulfilled by mail.

After successful payment, access may be provided by one or more of the following methods:

  • Account access

  • License key issuance

  • Email delivery

  • Download link

  • In-app activation

Delivery is usually completed shortly after payment confirmation, though delays may occur if payment review, fraud checks, or technical issues require additional processing.

If a product is not received within a reasonable timeframe, customers should contact support@waillen.com for assistance.